Quick reference for all NWCA operational policies and guidelines
Comprehensive guide to all payment terms including Pay on Pickup, Prepaid, Net terms, and special cases. Essential reference for all customer transactions.
FinancialEssential guide for applying the $50 LTM fee on orders under minimums. Covers fee calculations, waiver eligibility, and customer communication for embroidery, DTG, DTF, and screen print services.
OperationsComprehensive framework for AEs to handle Less-Than-Minimum order inquiries. Includes decision tree for existing vs. new customers, upselling scripts, strategic filtering, and referral procedures.
OperationsStandard operating procedure for notifying customers when orders are ready for pickup. Includes call scripts, Shopworks logging instructions with visual guide, and follow-up protocols.