Calculate pricing for flat embroidery and caps with stitch count based pricing
Build Your Quote
Your embroidery quote will appear here
Enter your project details and click calculate
Send Quote
Quote sent successfully!
An error occurred. Please try again.
Contract Embroidery FAQ & Order Guide
📋 General Questions
What is your minimum order quantity?
Our standard minimum order is $100. Orders below this minimum are subject to a $50.00 charge plus a 25% upcharge on the embroidery cost.
What is your standard turnaround time?
We request 12-14 working days after all approvals are received, with a minimum of 3 days processing time after receiving the product. Rush orders (4-7 working days) incur a 25% surcharge.
What file formats do you accept for artwork?
We accept JPEG (.jpg), PNG (.png), TIFF (.tiff), CorelDRAW (.cdr), and Adobe Illustrator (.ai). Vector files (.ai or .cdr) are preferred for optimal results.
💰 Pricing Questions
How is embroidery pricing calculated?
Pricing is based on stitch count and quantity ordered. Additional charges apply for: designs over 4 thread colors ($1.00 per color), metallic thread (25% surcharge), bulky items (50% surcharge), and rush orders (25% surcharge).
What additional services do you offer?
Product mock-ups ($35.00), minor edits ($35.00), personalization ($13.50), emblem sewing ($5.00 each), poly bagging ($0.45-$1.20), and drop shipping ($5.00 per box).
🎯 Technical Questions
What are the size limitations for cap embroidery?
Standard cap front embroidery can be up to 5 inches wide and 2.25 inches in height, depending on the cap's structure and front panel shape.
What thread do you use?
We exclusively use Robison Anton Rayon thread for its durability and vibrant color selection. We can closely match Pantone colors from our extensive inventory.
💳 Payment & Shipping
What payment methods do you accept?
We accept net terms (with approved credit application), checks, cash, and Visa or Mastercard.
Where should I ship blank garments?
Ship to: Northwest Custom Apparel, 2025 Freeman Road East, Milton, WA 98354
How to Place Your Order
1
Prepare Your Order Information
Company and contact details
Purchase order number
Due date and in-hands date
Artwork files (vector preferred)
Garment specifications
2
Specify Decoration Details
Exact placement location
Design dimensions
Thread colors (from our chart)
Total stitch count
Digitizing company (if applicable)
3
Complete Purchase Order
Use our order checklist format
Include all required fields
Add special instructions if needed
Double-check all information
Save as PDF (required)
4
Submit Your Order
Email PDF to ruth@nwcustomapparel.com
Or call Ruthie at 253-922-5793, ext. 119
Wait for order and design approval
Ship garments 3+ days before production
Important: We do NOT accept orders typed in email body text. All orders must be submitted as PDF attachments using our order format to ensure accuracy and avoid delays.
Purchase Order Example
PURCHASE ORDER #2025-001
Northwest Custom Apparel
Date: June 26, 2025
Due Date: July 10, 2025
1. Job Information
Company NameABC Corporation
Contact NameJohn Smith
Phone(555) 123-4567
Emailjohn@abccorp.com
Job NameSummer Team Polos
In-hands DateJuly 8, 2025
2. Art Information
Art Type✓ Repeat Order
Mockup Needed?Yes
3. Garment Details
Style #K500
ColorNavy Blue
DescriptionPort Authority Silk Touch Polo
Quantity48 pieces
VendorSanMar
Vendor PO#SM-789456
4. Decoration Details
LocationLeft Chest
Thread ColorsWhite, Red, Blue
Design #ABC-LOGO-2025
Stitches8,500
Size3.5" wide
5. Shipping Information
Ship ToABC Corporation
Address123 Main Street
City, State, ZIPSeattle, WA 98101
Ship MethodUPS Ground
6. Special Notes
Please ensure consistent placement across all sizes. Pack by size for easy distribution.
